Support

GET AVG Internet Security!

Scott — Sat, 30 Aug 2008 16:04:27 -0600

I'm much more inclined to use software that works. For anti-virus and internet security I recommend AVG. It doesn't slow down your computer like Norton or McAffee, and there is a free version. The free version works and provides basic computer security for surfing the internet and opening files. The Anti-Virus edition provides more protection, preferential updates compared to the free edition, and an email scanner. AVG Internet Security provides Anti-Virus, Anti-Spyware, Anti-Spam, Firewall and new web protection. It identifies and stops threats before they become a problem. Buy a two year subscription for the price of one year of Norton or McAffee.

Play Codemasters games on Vista?

Scott — Mon, 11 Aug 2008 14:21:41 -0600

I had a customer having a heck of a time trying to get GRID from Codemasters to work on his Windows Vista installation. Even after upgrading from Basic to Home Premium he couldn't get the drivers for the game to work. Enter: http://www.star-force.com/support/users/group3.php

Driver installations on Vista are (obviously, to us technicians) best done using Administrator privileges. Right click the installation icon and select "Run As Administrator" and continue the installation as you normally would.

Advanced Support

Scott — Tue, 11 Mar 2008 21:52:24 -0600

Customers want quality systems that never let them down. Regular maintenance and carefully planned technology deployments minimizes the negative impact of IT issues in your company. Signup for advanced support and enjoy reliable support and pleasurable experiences. We offer a wide range of services; if you need support for something not listed here - just ask.

Protected, reliable Windows operating systems
File, print, and application sharing
Robust firewall for multi-layer security and data protection
Microsoft Windows Server 2003
DNS and domain name management
Internal company Web site (Intranet) for document and information sharing
E-mail and messaging
Shared calendaring
Expand your mailbox limits
Microsoft Exchange Server 2003 SP2
Microsoft Office Outlook 2003
Automated network-wide patch and update management
Daily reports on status of desktops and server(s) running Microsoft software
Microsoft Windows Server Update Services
Receive faxes via e-mail or printer
Powerful, integrated data management and reporting solutions
Microsoft SQL Server 2005 Workgroup and Standard Edition
Tools to manage and monitor internal Internet access
Tools to develop Web sites

Some of the technologies used and recommended include:

Some of the brands serviced:

Dell

Acer

IBM

Toshiba

Emachine

Gateway

Xerox

Sony

AMD

Nortel

Avaya

Pentium

Blackberry

Cisco

Epson

Fujitsu

PC Clones

Intel

Iomega

Kyocera

Lexmark

Linksys

Logitech

Okidata

Packard Bell

3Com

Panasonic

Printronix

Seagate

SGI

U.S. Robotics

Western Digital

Microsoft Windows

Basic Support

Scott — Tue, 11 Mar 2008 20:58:16 -0600

Common setups are 1-2 computers at the home office. Setup your email addresses, upgrade your computer, even get a website with a shopping cart. Build a solid technology roadmap that offers valuable current and near-term solutions. Enable a series of practical steps and develop your long term vision.

You have custom software and you need to have it re-configured.

Secure your wireless internet connection.

You can get the printer situation sorted out.

If you have a laptop, connect to what you have to - from anywhere.

Setup access to your computer remotely when you go on vacation.

Fix your VPN connection.

Do it once, right, the first time. Your business email will be very important and a reliable resource for contact information. You may communicate with some clients using strictly email. With a basic support agreement you can get advice on what you need to upgrade. Maybe nothing, maybe just software.

It just takes the right setup for the situation. You should get a backup system setup too. That can be learning how to burn a DVD or could involve a hosted offsite backup solution with daily incremental backups. Call Scott eSolutions for an estimate on your eSolution or to find out more.

Business Technology Setup and Support

Scott — Tue, 04 Mar 2008 01:27:55 -0700

Keeping your business connected and unified can be difficult. An eSolution consultant can help you assess your business needs and find a software solution that empowers your company and relieves you of technical duties. Whether your company needs a new server or individual complex software suites; Scott eSolutions is familiar to many available products Microsoft or otherwise, that can enable success for your company.

Official company email and setup your business servers
Onsite Service and Support
Server Hardening
Wireless email
Accept Credit Cards on Your Website
Website and CMS setup
Custom software configuration and support
Website Migrations
Website version changes
Advanced Coldfusion, PHP, ASP.NET 2.0 and SQL web programming help
Script troubleshooting
Additional backups, such as scripts built for daily backups of specified files and directories
If your business is not technology-oriented you may not understand how to control spam, which may be draining your productivity levels

Support Agreements

Scott — Fri, 29 Feb 2008 02:16:46 -0700

For anyone running a small or medium-sized business, a Support Agreement or Support Contract can guarantee peace of mind. Would you rather have a budgeted service amount per month? Get a reduced price for a two year term. Complimentary email support comes with the purchase of every Support Agreement. Complimentary email support for Per-Incident support is available for 45 days from the date of payment.

Basic Support
Available for Websites, as well as Office, Home Office, and Performance computers
Up to 4 hours per month (or 16 hours per quarter), with ability to carry forward unused time 1 month (provided subscription is continued)
Response within 1 business day
All correspondance via e-mail to the designated customer representative

Advanced Support
Available for Websites, as well as Office, Home Office, and Performance computers
Up to 9 hours per month (or 36 hours per quarter), with ability to carry forward unused time 1 month (provided subscription is continued)
Response within 1 business day

Enterprise Support
Up to 25 hours / per month, with ability to carry forward unused time 1 month (provided subscription is continued)
Incidents are limited to supported features
Response within 4 business hours

If any of these offerings interest you, or you require other short term support please contact info@scottesolutions.ca for a free consultation. Customizing a solution for you may be easier than you think.